Toms: When you need to work at more than full capacity
Launching new products regularly is an essential part of a retail brand’s life. But when your team is working at […]Read on >>
It’s not enough to change the strategy. You have to change your culture to match your strategy.
Jamie Reeve is the CEO of GLTC, the premium retailer of children’s furniture, homeware and bedroomware. In 2015, he asked […]Read on >>
Conference speaking – for the country’s leading conference organisers
Verbal Identity is delighted to have been asked by Fisher Productions, one of the UK’s largest and most highly acclaimed […]Read on >>
VOTARY: A natural product needs a tone of voice that sounds natural
Charlotte Semler and Arabella Preston, the founders of VOTARY, walked and talked the brand. But they wanted our help […]Read on >>
Working with the world’s most prestigious auction house
Verbal Identity’s founder, Chris West, has worked with different leadership and management teams at Christie’s since 2002. We began with […]Read on >>
Made Thought: why do the world’s hottest designers need words?
What do you do when you’ve just won what is possibly the world’s most prestigious award for your designs? If […]Read on >>
Global Media Agency: It’s not just great ideas that win clients – it’s how you communicate them.
Our client is a senior strategist at one of the most successful media planning agencies in the world. Strategists […]Read on >>
MAVE: Can you still create a unique verbal identity when the visual identity is set?
Marisa Newman, founder of MAVE, wanted to create a female, ultra-luxury brand in a world previously dominated by the most […]Read on >>
Online Retailer: What’s the exact cost of bad delivery?
Our client is the CEO of a popular online retailer. His site’s operations are impeccable and he and his team […]Read on >>
Reminding a catalogue company that they were never just a catalogue company.
Jamie Reeve, the CEO of GLTC, realised that his company had gone through profound change since he’d taken control seven […]Read on >>
VOTARY: From brand strategy to naming architecture
Charlotte Semler and Arabella Preston, the founders of VOTARY, laid out 5 small green glass bottles on the table […]Read on >>
Digital Agency: Aligning the stories of the CEO, the European Creative Director, and the Chief Strategy Officer.
We were called by the New Business Director of a world-famous London digital agency. She realised that what they […]Read on >>
VOTARY: A personal luxury strategy for an overcrowded category
Charlotte Semler and Arabella Preston, the founders of VOTARY, had created a range of natural cosmetics products for the […]Read on >>
Nottingham Trent University: Giving young designers the confidence to be writers
NTU’s BA (Hons) in Fashion Communication and Promotion is one of the most highly regarded marketing courses in the […]Read on >>
Cadell & Co: How the website language helped position a new company.
Richard Bagnell-Smith, a founding partner at Cadell + Co., realised that when you’re launching a new company, your website […]Read on >>
Ad Agency: Proving 2 words are worth millions in new business.
The MD of a top 20 global ad agency knew that the potential client he was pitching would need a very […]Read on >>
Mobispot: How language helps you pivot from B2C to B2B.
In 2013 Near Field Communications (NFC) was ready to move from being a research project to being a part of everybody’s […]Read on >>
Staples: Brand identity for a brand-savvy, sales-led world
Craig Lovelidge, the head of Creative at Staples European HQ, realized that in tough trading conditions, there are tough […]Read on >>
Belstaff: re-positioning a British Brand in the global market.
Damian Mould, the CMO of Belstaff, knew that his brand’s story needed to be as clear to the junior copywriter in […]Read on >>
Text analytics reveals what people really think of your staff.
One evening, around 7.30, the Head of Customer Experience for a UK Big4 supermarket was waiting by the lifts, ready […]Read on >>
Fred Perry: It’s not writers who do most of the writing
Training the e-commerce and social media team in Fred Perry’s tone of voice. Most of the words that a brand […]Read on >>
Global Gym Chain: why attrition rates don’t correlate with NPS (and what you do when that happens).
Reducing churn with text analytics. The Head of Customer Experience at a global gym chain was conducting twice yearly ‘deep […]Read on >>