Traditional Vs Social CRM in 60 secs

It's Friday. Who's got time for a well-reasoned argument about why social media is changing how brands can interact with highly-engaged consumers*? Instead, here's a Friday-afternoon infographic.Enjoy. Chris

(*) But if you would like a well-reasoned argument, I’d start with talking about the role of Verbal Identity in understanding customers’ conversations and then being able to respond in the most engaging way…

Author: Chris West on Friday 4th May 2012 Tags: text analytics, verbal branding, verbal identity

COMMENTS

04-05-2012 02:47Chris West

verbal identity.

04-05-2012 02:48Chris West

Next up, verbal identity in 60 seconds or less?